5 Year Limited Frame Warranty - from the original purchase date, If your aluminum frame fails structurally or if the finish peels within five (5) years from the original date of purchase. ORWW will repair or replace the frame in the original color and style, if still available. A similar frame or color will be provided if the original has been discontinued.
3 Year Limited Fabric Warranty - from the original purchase date, for defects in materials or workmanship. ORWW will repair or replace fabrics, slings, and straps. A similar color or equal product will be provided if the original has been discontinued.
Freight Warranty - ORWW will pay freight costs for the first year in Canada for a period of one (1) year from the original purchase date. A Return Goods Authorization must be obtained and approved from a Customer Service agent before returning products to the warehouse. For a Return Goods Authorization please call: 780 809-0993.
What is not covered by our Warranty?
- Failure caused by abuse, neglect, or acts of God.
- Failure caused by neglect of reasonable and necessary care and maintenance. ORWW recommends regular cleaning of your furniture and fabrics to assist in the products longevity, please see “Care & Maintenance Page”
- Seaside use: Due to the demands of salt air, ORWW recommends weekly or biweekly periodic cleaning of buildup and potential oxidation to help prevent oxidization.
- Furniture submerged in chlorine or salt pool water.
- Damage caused by bleach, ammonia, sun tan lotions, or abrasive cleaners.
- Normal fading of finish, fabrics, woven materials or straps.
Contact Outdoor Rooms Without Walls Customer Service with proof of original purchase and detailed information including a picture of the problem or damage for further instructions.
Outdoor Rooms Without Walls furniture collections are made with exceptional quality and pride. Please note that colors may appear different on your computer screen than the actual true product colors.
To see the actual frame, strap, and fabric samples please visit our showroom at 10011 – 169th Street NW Edmonton, AB. T5P 4M9
It’s time you stepped outside the box and into your Outdoor Room Without Walls!