5 Year Limited Frame Warranty - from the original purchase date, If your aluminum frame fails structurally or if the finish peels within five (5) years from the original date of purchase. ORWW will repair or replace the frame in the original color and style, if still available. A similar frame or color will be provided if the original has been discontinued.
3 Year Limited Sunbrella Manufactures Warranty - This warranty applies to the original purchaser of Sunbrella fabric and protects against Sunbrella fabric becoming unserviceable due to colour or strength loss from normal usage and exposure conditions, including sunlight, mildew and atmospheric chemicals. *This warranty does not cover normal care and cleaning; damage from misuse or abuse; improper installation; or costs associated with replacement of the fabric, including labor and installation. Glen Raven’s liability is expressly limited to this warranty. Glen Raven reserves the right to inspect the fabric submitted for claim. Glen Raven will supply new equivalent fabric to replace the fabric that becomes unserviceable.
Freight Warranty - ORWW will pay freight costs for the first year in Canada for a period of one (1) year from the original purchase date. A Return Goods Authorization must be obtained and approved from a Customer Service agent before returning products to the warehouse. For a Return Goods Authorization please call: 780 809-0993.
What is not covered by our Warranty?
Failure caused by abuse, neglect, or acts of God.
Failure caused by neglect of reasonable and necessary care and maintenance. ORWW recommends regular cleaning of your furniture and fabrics to assist in the products longevity, please see “Care & Maintenance Page”
Seaside use: Due to the demands of salt air, ORWW recommends weekly or biweekly periodic cleaning of buildup and potential oxidation to help prevent oxidization.
Furniture submerged in chlorine or salt pool water.
Damage caused by bleach, ammonia, sun tan lotions, or abrasive cleaners.
If you have opted for pick up of your purchase instead of delivery, ORWW is not responsible for any damages occurring after the product has left our property.
Contact Outdoor Rooms Without Walls Customer Service with proof of original purchase and detailed information including a picture of the problem or damage for further instructions.
Outdoor Rooms Without Walls furniture collections are made with exceptional quality and pride. Please note that colors may appear different on your computer screen than the actual true product colors.
To see the actual frame, strap, and fabric samples please visit our showroom at 10011 – 169th Street NW Edmonton, AB. T5P 4M9
RETURNS & EXCHANGES
Outdoor Rooms Without Walls Inc. reserves the right to limit or decline any returns of purchased product.
If you are not satisfied with your purchase, you are subject to a 15% re-stocking fee of the total amount of purchase after items have been delivered, picked up, or ordered in as a custom purchase.